1. Returns and Refunds:

We want you to be completely satisfied with your purchase from etradellc.com. If you are not satisfied for any reason, you may return the item(s) within 15 days of receiving your order for a full refund or exchange. Please note that certain items may be subject to a restocking fee.

2. Eligibility:

To be eligible for a return and refund, the following conditions must be met:

  • The item must be in its original packaging, unused, and in the same condition as received.
  • The return request must be initiated within 2-3 days of receiving the order.
  • Items marked as final sale are not eligible for return.

3. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer service at etradellcus@gmail.com to request a return authorization.
  • Pack the item securely, including any accessories or documentation that came with the product.
  • Ship the item to the address provided by our customer service team.

4. Refund Timeline:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.

5. Restocking Fee:

A restocking fee of 8% may be applied to certain returns, and this will be deducted from your refund.

6. Exchanges:

If you would like to exchange an item, please follow the return process outlined above and place a new order for the item you want.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at etradellcus@gmail.com . We will work with you to resolve the issue promptly.

8. Contact Information:

If you have any questions or concerns regarding our refund policy, please contact our customer service at etradellcus@gmail.com .

This refund policy is effective as of 1 year and is subject to change without notice. Please review this policy regularly for updates.